Support Line 179
Support line 179 started out as a helpline for victims of domestic violence and for child victims of abuse before eventually evolving into a national helpline. Nowadays the service of Supportline 179 is offered on a 24-hour basis and deals with a wide range of presenting problems, including domestic violence, child abuse, suicidal tendencies, loneliness, emotional difficulties, behavioural problems, substance abuse and also gambling, amongst others. Additionally, Supportline 179 extended its service further and is now also receiving calls made to the EU Emotional Support Helpline 116 123 and EU Child Helpline 116 111. The aim is to have common helplines throughout Europe where one can call for help.
For more information: http://www.fsws.gov.mt/en/Pages/default.aspxf
Aġenzija Appoġġ - Foundation for Social Welfare Services
Aġenzija Appoġġ as the National Agency for children, families and the community, safeguards and promotes the well-being of these persons through the development and provision of psycho-social welfare services. The Agency comprises over 30 services. Some services include:
- Support and work with families and/or individuals at risk of poverty and social exclusion to empower them to attain the best quality of life;
- Protect and support children and young persons who are being abused and/or are at risk of abuse;
- Provide permanent alternative family based care when re-integration is not possible;
- Empower and support families in their needs, with particular emphasis on their parenting role, so as to promote a healthy living environment for children and families;
- Network with stakeholders involved in supporting vulnerable children, families and communities to create a continuum of services to maximise an active participation of service users in society;
- Promote and implement a zero tolerance to domestic violence and all other forms of abuse, violence and/or exploitation;
- Raise awareness on various social issues in particular those addressed by the Agency's services;
For more information: http://www.fsws.gov.mt/en/Pages/default.aspx
Phone Number: +356 22959000
Email Address: firstname.lastname@example.org
Domestic Violence Services Malta
Domestic Violence Unit
The Domestic Violence Service was set up in September 1994 with the aim of providing specialised social work services to victims of domestic violence. The service is made up of a team of professional social workers, who provide support to victims of domestic violence and their children. It aims at supporting victims at the time of crisis by providing them with immediate assistance to meet their immediate needs, helping them develop a safety plan, as well as providing ongoing support.
Għabex Emergency Shelter
The Għabex Emergency Shelter was set up in October 2000. Its aim is to provide an immediate safe environment to female victims of domestic violence and their children, who require immediate protection. The shelter programme is based on the belief that women and children have a right to protection from violence and abuse and that any woman, regardless of socio-economic background, status and age may be subjected to abuse. The service offers a setting conducive to self healing to women and their children who suffer emotional, physical, sexual and any other form of domestic violence.
The women's stay at the shelter is aimed at a maximum period of three months, after which service users will move on to a second stage shelter, or to any alternative accommodation that would have been identified during their stay at Għabex. During these three months, staff at Għabex support the women in their daily needs, and will also work with them to draw up an action plan for their future.
Managing Abusive Behaviour Services
This service was set up in January 1999. It aims to assist men who are abusive in intimate relationships, to become aware of, understand and take responsibility for their behaviour, thus encouraging change. This is done through a group programme spanning over 22 weeks. Prior to acceptance to the programme, perpetrators have individual sessions with a professional who assesses their suitability for the group. Through attendance in the programme, perpetrators are helped to change from being abusive to start being respectful in their beliefs and, subsequently in their behaviour. The service also liaises with the Domestic Violence Unit so as to provide a feedback loop regarding the progress of the perpetrator. The service users are also provided with a social work service when required.
Following the group programme, participants are also encouraged to receive continued support through an open support group. Support on an individual basis is also provided in times of crises.
For more information: http://www.fsws.gov.mt/en/Pages/default.aspx
The Malta Police Force
The Malta Police Force (MPF) is legally bound to act upon the receipt of any information, report or complaint, collect evidence and bring offenders before a judicial authority (the court).
There are presently over 2,000 members of the Force, including district police who are generally assigned community-policing duties. The district police officers are usually the first responding officers who receive information and complaints about cognisable offences. After taking the initial report, the district police will conduct preliminary investigations, and depending on the severity of the case, this will then be referred to a more specialised police branch for further investigations.
The role of the Police Vice Squad is to investigate cases of child abuse, domestic violence and human trafficking. Although the first point of contact for victims of domestic violence is usually a police station, the district inspector may call the duty officer at Vice Squad for assistance, and work jointly together in all reports of sexual abuse and in cases involving minors. The Vice Squad works in collaboration with Aġenzija Appoġġ, the Education Department and NGOs who provide psychosocial support services.
Phone Number: +356 22942729
Victim Support Unit (VSU)
The Malta Police Force, a primary actor within the criminal justice system and the agency which most of the time is the first to come in contact with victims of crime, including victims of domestic violence, has now set up a Victim Support Unit. The Victim Support Unit will provide a single point of contact with the police, and would require additional information and support.
The functions of the VSU are to:
- provide a single point of contact for victims of crime, especially the most vulnerable victims, shortly after lodging a police report;
- provide crisis counselling services to victims of crime, depending on the nature and severity of the particular case;
- implement tools and procedures that will help police officers to provide for the minimum standards on the rights, support and protection to victims of crime;
facilitate effective and timely referrals to other support services;
- deliver appropriate and ongoing training on victims-centred practices;
- establish an effective communication and working relationships with key stakeholders, both government and non-governmental agencies.
Phone Number: +356 22942079 / 2160
For more information: http://www.pulizija.gov.mt/mt-mt/home.aspx
Emergency Contact: 112
Care for Victims of Sexual Assault, former Sexual Assault Response Team
(Formerly known as SART)
A specialist team has been set up in order to work with Sexual Assault Victims in Malta. This team is a joint initiative between Victim Support Malta, The Ministry for Family and Social Solidarity, the Ministry for Health and the Ministry for Home Affairs and National Security.
The team operates on a 24 hour a day, 7 day a week on a call basis from Mater Dei Hospital. Victims of sexual assault can call at hospital at any time in order to access the following services:
- Medical Check Up: Doctors and nurses are available to provide a thorough check up on victims following incidents of sexual assault. The check up includes testing and follow-up for STDs and pregnancy.
- Police Intervention: If the victim wishes to report the crime to the police, delegates will be dispatched to Mater Dei Hospital so that the victim can submit their account then and there.
- Social Work Services: Victims of sexual assault will be assessed in order to determine safety and what type of support is necessary. If it is unsafe for a victim to return home, they will be supported in seeking shelter.
Following services at Mater Dei Hospital, all victims are also entitled to:
- Free Psychological Services / Counselling: Victims of sexual assault experience high levels on trauma, which may affect their day to day lives up until well after the incident has occured. It is encouraged for victims to make use of such services.
- Free legal Representation / Consulation: Victims of sexual assault are entitled to free legal services. This means that clients can be represented and supported legally throughout court proceedings. In the event that victims do not wish to report the case to the police, victims are still entitled to access legal services in order to determine their rights as victims of sexual assault.
For more information: http://victimsupport.org.mt/care-for-victims-of-sexual-assault/
Dar Emmaus welcomes persons who are homeless or who need to stay away from home due to domestic violence or some other reason. Persons in such situations are referred to seek shelter at Dar Emmaus by a social worker. Residents can stay at Dar Emmaus for up to 10 days. During their stay, clients are assisted in their rehabilitation and also assisted to find lodging. Dar Emmaus is preparing a Family Resource Centre which shall be providing professional social care and psychological services including family therapy.
For more information: http://www.kenntama.org
Women’s Rights Foundation
Women’s Rights Foundation (WRF) is a voluntary organisation committed to informing, educating and empowering women concerning their legal rights. WRF aims to ensure that women’s rights are protected through policy and law reform, raise awareness and offer training to end violence against women. WRF also provides free legal advice and initial legal representation to women who are survivors of domestic violence, sexual assault, human trafficking and discriminated against due to their gender. Training to individuals and organisations on issues related to women’s rights is also provided and can be customised on request.
For more information: http://www.wrf.org.mt
Phone Number: +356 79708615
St Jeanne Antide Foundation
The St. Jeanne Antide Foundation (SJAF) is an autonomous body, with legal personality as a Foundation, publicly registered in Malta as a not-for-profit organisation, an NGO. It is a family- and community-focused organisation committed to identifying and supporting in a holistic manner very vulnerable and poor families. It was set up by the Malta Province of the Sisters of Charity of St Jeanne Antide in collaboration with lay persons and is administered by a Governing Board with a Chief Executive Officer.
For more information: www.antidemalta.com
SOAR is a national user-led support service for female survivors of domestic violence and their children. SOAR provides one-to-one support, a support group, and referrals to other services as needed. Monthly social outings are held for those survivors who want to rebuild their social network and make new friends. Creative projects are held from time to time to encourage fellowship and healing. The support service also embarks on advocacy campaigns and initiatives for improved national policy and practices. SOAR designs and delivers training on dating violence and domestic violence for school students of all ages, educators, support workers, the disciplined forces and other interested professionals.
Phone Number: +356 2180 8981, +356 2767 2367, +356 99927872
Rainbow Support Services
The Rainbow Support Service offers the services of Social Workers with the aim to provide support and information to individuals and families who seek the help of the service for a number of reasons, such as issues in coming out, sexual health related issues, intra-personal struggles, interpersonal relationships, and issues in education and employment. The service is offered to adults and minors. This service aims to offer a constant and consistent social work support service with the aim to outreach to service users who identify as Lesbian, Gay, Bisexual, Trans, Intersex and Questioning (LGBTIQ) and their family members.
For more information: http://www.maltagayrights.org
Phone Number: +356 21430006, +356 79430006
National Commission for the Promotion of Equality (NCPE)
The National Commission for the Promotion of Equality (NCPE) is an independent, government funded body set up to safeguard equality by virtue of Chapter 456 of the Laws of Malta in January 2004. NCPE works to create a culture where diversity is seen as an added-value and where equality and non-discrimination are able to flourish within society by empowering individuals and organisations. Equal treatment is safeguarded and promoted on the grounds of gender and family responsibilities, sexual orientation, age, religion or belief, race or ethnic origin, gender identity in employment, education and vocational guidance, by banks and financial institutions and in vacant posts in employment.
For more information: http://www.equality.gov.mt/
Phone Number: +356 22957850
Migrant Women Association Malta
The Migrant Women Association Malta is committed towards empowering migrant women to enable them to integrate within the society of the host country in order to attain their full potential. It is also looking forward to achieving positive integration for migrant women in Malta's community.
Better future project is running in a joint effort with UNHCR, JRS, WRF and aditus, to tackle asylum seekers. MWAM focuses mainly on women beneficiaries of protection and those seeking protection among which are also survivors of S/GBV.
For more information: https://www.facebook.com/MigrantWomenAssociationMalta/
Phone Number: +356 7952 8945
Department for Industrial and Employment Relations (DIER)
The Department of Industrial and Employment Relations strives to protect the interests of workers holding employment contracts while, in a spirit of social partnership, actively promotes a healthy relationship, and contributes towards stable industrial relations.
For more information: http://www.dier.gov.mt
Phone Number: +356 2122 4245/6
Aġenzija Sedqa aims to increase public awareness of the harm caused by addictive behaviours and imparts skills in order to prevent or to delay the development of such patterns. It also supports persons who have developed an addiction and their significant others to modify their lifestyles so as to lead a healthier and more satisfying life whilst becoming productive citizens within society. Aġenzija Sedqa seeks to do this whilst maintaining high ethical and professional standards in all its interventions with every individual who seeks its assistance. Sedqa aims to provide service in health promotion, prevention, treatment and rehabilitation to persons with drug and/or alcohol problems and other similar conditions, and to their families, so as to help them live a stable life and to integrate better in society.
For more informations: https://fsws.gov.mt/en/sedqa/Pages/welcome-sedqa.aspx
Phone number: +356 23885110
Dar Merhba Bik
Dar Merhba Bik Foundation offers shelter to women and children who fall victim to abuse in their relationship. The service offered includes counselling to survivors to regain their dignity and self-respect while experiencing security and safety within the residence.
For more information: http://www.darmerhbabik.org
Phone Number: +356 21440035
Kellimni.com’s online youth support service offers teenagers and young adults the opportunity to voice their concerns in confidence, anonymously to get support from professionally trained operators. Kellimni.com invites youths to contact an operator through SmartMessaging available through theKellimni.com App which is downloadable free of charge from the AppStore and PlayStore. Alternatively, youths may send an email through the Kellimni.com website.
For more information: http://www.kellimni.com
Fondazzjoni Dar il-Hena
Fondazzjoni Dar il-Hena administers two emergency shelters and one long term residential shelter; Dar Papa Frangisku, Dar Maria Dolores and Reach Residential Home. The primary purpose of both shelters is to offer a 24 Hour emergency shelter for men and women and to offer a warm meal. This includes offering a night shelter on a first come, first served basis, supporting those vulnerable persons experiencing material deprivation, social exclusion and poverty, offer food, social assistance and also attend to other basic needs, attend to any physical and mental needs that our service users might need help with and also offering the help of an in-house social worker.
For more information: https://www.facebook.com/fondazzjonidarilhena/
Dar Papa Frangisku
Dar Papa Franġisku offers emergency shelter service for males age eighteen and above and has a capacity of twenty beds, which are available on a first come first serve basis. Access to the shelter is from 6:00pm and service users are to leave by 9:30am the following morning.
Phone Number: +356 27888211 / +356 77026644
Dar Papa Maria Dolores
Dar Maria Dolores is an emergency night shelter for women age eighteen and above. It has a capacity of eight beds, which are available on a first come first, serve basis. Access to the shelter is from 6:00pm and service users are to leave by 9:30am the following morning.
Legal Aid Malta
Legal aid is the provision of assistance to low-income people who are unable to afford legal representation and access to the court system. Legal aid is important in providing access to justice by ensuring equality before the law, the right to counsel and the right to a fair trial by indigent people. It is central in giving equality before the law in a democratic society.
For more information: https://justice.gov.mt/en/legalaidmalta/Pages/home.aspx
Phone number: +356 25674330