Violet Support Online aims to offer online support via chat support and email support. Chat support is available daily on a 24h basis, whilst for email support, we will reply within 48 hours from the initial e-mail. Our services are offered to individuals who are in need of support and guidance following an act of Gender-Based Violence. This is done in order to enable the individual to feel empowered to initiate the change one desires.
VSO provides an anonymous space in which individuals can feel comfortable speaking about their experience of gender-based violence. With this platform, an individual can get the desired first line of support in order to help them to initiate a process of change within themselves.
VSO is also an entry point service for survivors, family or friends of survivors and uses a survivor centred approach, recognising that it is a right to be protected from GBV. VSO runs on the following generally recognised principles:
- Show respect by showing care, treating the survivor with dignity and respecting the decisions of the survivor.
- Keep confidentiality.
- Ensure the safety of the survivor.
- Empower the service user to reach out to other services/make a report.
VSO recognises that every person is unique, has different reactions to GBV according to their different strength and coping mechanisms and the survivor knows best their needs.